Chantelle Sport High Support Everyday Sports Bra

Shipping

We ship across Canada using Canada Post Expedited and UPS Standard. Orders to the United States and other international destinations are shipped via Canada Post Tracked Packet International or UPS Standard.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Free Shipping (Canada)
Orders of CA$149 or more qualify for free shipping. If items are returned and the remaining order value falls below the free shipping threshold, the free shipping benefit will no longer apply. A standard shipping charge based on the original delivery destination and shipping method may be deducted from the refund.

Processing Time
Processing times vary by product and are indicated on each product page. Items marked “Next Day Shipping or Pickup” are available for dispatch or pickup within 24 hours. If your order includes items with different processing times, it will ship based on the longest processing time.

Once your order is shipped, you will receive tracking information by email.

Please note that delivery times depend on the carrier and may be affected by factors beyond our control, such as weather, customs processing, or peak holiday periods.

Delivered Packages
Once a package is marked as delivered by the carrier, it is considered successfully delivered. Customers are responsible for providing a secure delivery location.

Duties and Taxes

Canada: GST/HST is applied at checkout based on your province.

United States (effective August 29, 2025): Import duties apply to all U.S. orders regardless of order value. These charges are calculated and collected at checkout and remitted to U.S. Customs. Duties and import taxes are non-refundable if items are returned.

Other International Orders: Duties and taxes are not charged at checkout. Local customs authorities may apply charges upon delivery, which remain the customer’s responsibility.

Returns & Exchanges

Eligible items must be handed to the return carrier within 30 calendar days of the date you receive them. Contact support@bralissimo.com and obtain return approval before shipping. Requesting or receiving approval does not extend the 30-day deadline. Keep your drop-off receipt and tracking number. The return shipping date is the date of carrier acceptance shown on the receipt or tracking record, not the date a label is created. For orders delivered in separate packages, the return window starts from the delivery date of each item.

Returned items must be unworn, unwashed, with all original labels and tags intact, and free of odours, stains, pet hair, and other signs of use.

The following items are final sale and cannot be returned or exchanged:

• All shapewear, including shaping and compression leggings, shaping shorts, control panties, shaping bodysuits, waist cinchers, shaping camisoles, and other body-shaping garments.
• All panties, including men’s underwear.
• Bikini bottoms and one-piece swimwear.
• Other garments with a gusset/crotch section, and lingerie sets that include matching or attached panties.
• Breast forms and breast shapers.
• Silicone breast enhancers, adhesive bras, and other stick-on intimate products.
• All SALE items (products marked with a red tag).

Gift certificates cannot be redeemed for cash and may not be returned.

Return Shipping and Items Lost in Transit

Pack returns securely and use a trackable shipping service. We recommend insurance for the full value of the items. You are responsible for ensuring that your return reaches the return address provided in our instructions. Bralissimo is not responsible for return parcels lost or damaged in transit, except where required by applicable law. A timely shipping receipt confirms that you met the return deadline; it does not confirm delivery or entitlement to a refund.

Refunds and exchanges are processed only after we receive and inspect the returned items. If you arrange your own return shipping, you are responsible for contacting the carrier and pursuing any loss or damage claim. If we provide a return label, contact us promptly so we can assist with a carrier investigation or submit a claim where required by the carrier. Providing a return label does not guarantee delivery or an advance refund.

These conditions apply to voluntary returns and do not limit any rights or remedies required by applicable consumer protection law. If an item is defective or we sent the wrong item, contact us for instructions.

Shipping Costs and Refunds

Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item was defective or sent in error.

If a package is returned due to an incorrect address or refusal of delivery, all related shipping costs, duties, and import taxes will be deducted from any eligible refund.

Refunds are issued to the original payment method after the return has been received and inspected. Please see our Shipping Policy and Return & Refund Policy for full details.