Refund policy
Return Policy
Eligible items must be handed to the return carrier within 30 calendar days of the date you receive them. Contact support@bralissimo.com and obtain return approval before shipping. Requesting or receiving approval does not extend the 30-day deadline. Keep your drop-off receipt and tracking number. The return shipping date is the date of carrier acceptance shown on the receipt or tracking record, not the date a label is created. For orders delivered in separate packages, the return window starts from the delivery date of each item.
Once your return is approved:
- For Canadian Customers: Return eligible items using a trackable service to:
BRALISSIMO STORE
202 Newport Drive, Port Moody, BC, V3H 5B9, CANADA
- For U.S. and International Customers: We will provide a return label and detailed return instructions.
Do not send your return without instructions.
Items Not Eligible for Return or Exchange
The following items are final sale and cannot be returned or exchanged:
- All shapewear, including shaping and compression leggings, shaping shorts, control panties, shaping bodysuits, waist cinchers, shaping camisoles, and other body-shaping garments.
- All panties, including men’s underwear.
- Bikini bottoms and one-piece swimwear.
- Other garments with a gusset/crotch section, and lingerie sets that include matching or attached panties.
- Breast forms and breast shapers.
- Silicone breast enhancers, adhesive bras, and other stick-on intimate products.
- All SALE items (products marked with a red tag).
Other Non-Returnable Items
- Gift certificates cannot be redeemed for cash and may not be returned.
Conditions for Product Return
Items must be returned in their original condition, unwashed, unworn, with all original labels and tags intact, and free of bodily odours, perfumes, food, smoke, pet hair, stains, and other signs of use. Items that do not meet these conditions do not qualify for a return, credit, or exchange.
Return Shipping and Items Lost in Transit
Pack returns securely and use a trackable shipping service. We recommend insurance for the full value of the items. You are responsible for ensuring that your return reaches the return address provided in our instructions. Bralissimo is not responsible for return parcels lost or damaged in transit, except where required by applicable law. A timely shipping receipt confirms that you met the return deadline; it does not confirm delivery or entitlement to a refund.
Refunds and exchanges are processed only after we receive and inspect the returned items. If you arrange your own return shipping, you are responsible for contacting the carrier and pursuing any loss or damage claim. If we provide a return label, contact us promptly so we can assist with a carrier investigation or submit a claim where required by the carrier. Providing a return label does not guarantee delivery or an advance refund.
These conditions apply to voluntary returns and do not limit any rights or remedies required by applicable consumer protection law. If an item is defective or we sent the wrong item, contact us for instructions.
Shipping Costs and Refunds
Original delivery charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item was defective or sent in error.
Once we receive and inspect an eligible return, we will process your refund, including applicable refundable taxes, within three business days. It may take an additional 3–5 business days for the refund to appear in your account. Refunds are issued to the original payment method.
All applicable shipping costs, including a standard shipping charge if the retained items no longer meet the free shipping threshold, may be deducted from the refund.
Unclaimed or Refused Deliveries: If a package is returned because of an incorrect shipping address or refusal of delivery, all related shipping costs, duties, and import taxes will be deducted from any eligible refund.
Duties and Taxes: Duties and import taxes paid at checkout for orders shipped outside Canada are non-refundable in case of returns, as they are forwarded to the relevant customs authorities.