Frequently Asked Questions and Answers
How Do You Select Brands?
When we select brands to sell to our customers, we ensure we provide the best possible quality. Therefore, we look for the following:
- Reputable brands from the US, Europe, and Australia
- Outstanding quality
- Precise fit and cut
- Wide size range
- Trusted designers
What Do I Do If I Haven’t Received My Order?
Firstly, you have to check the applicable shipping terms. If the order consists of several products, the item with the longest expected delivery date determines the whole order’s delivery time. For instance, if one item is expected to arrive in two weeks, and another is expected to arrive in four weeks, then you can expect both items to arrive in four weeks. This is because we send a consolidated package only when the last unit is ready for dispatch. If you want both items to be sent separately so one item will arrive earlier, simply email us, and we can make accommodations. If you have still not received your parcel, please contact us so we can find its whereabouts. We will contact the shipping company and start a claim if needed.
What Shipping Service Do You Use For Orders Eligible For Free Delivery?
Free standard shipping within Canada is available on orders of CA$149 or more. U.S. and other international shipping rates are shown at checkout. The carrier and service depend on the destination and available shipping options. See our Shipping Policy for details.
What Is Your Return Policy?
Eligible items must be handed to the return carrier within 30 calendar days of the date you receive them. Contact support@bralissimo.com and obtain return approval before shipping. Requesting or receiving approval does not extend the 30-day deadline. Keep your drop-off receipt and tracking number. The return shipping date is the date of carrier acceptance shown on the receipt or tracking record, not the date a label is created. For orders delivered in separate packages, the return window starts from the delivery date of each item.
Items must be unworn, unwashed, free of fragrance, stains and other signs of use, with all original labels and tags intact.
The following items are final sale and cannot be returned or exchanged:
- All shapewear, including shaping and compression leggings, shaping shorts, control panties, shaping bodysuits, waist cinchers, shaping camisoles, and other body-shaping garments.
- All panties, including men’s underwear.
- Bikini bottoms and one-piece swimwear.
- Other garments with a gusset/crotch section, and lingerie sets that include matching or attached panties.
- Breast forms and breast shapers.
- Silicone breast enhancers, adhesive bras, and other stick-on intimate products.
- All SALE items (products marked with a red tag).
Gift certificates cannot be redeemed for cash and may not be returned. Refunds and exchanges are processed only after we receive and inspect the returned items. Use trackable return shipping and keep proof of drop-off. See our Return & Refund Policy for full details, including responsibility for return parcels lost or damaged in transit.
How Do Your Sizes Fit?
We have sizing charts specific to our best-selling brands to make your online shopping experience as easy as possible. Follow this link to see the size chart for each brand.
How Do I Take My Measurements?
To take your measurements, all you need is a tape measure and yourself (or maybe a friend, as it’s easier to get proper measurements when someone else measures you). The basic measurement areas are chest, waist, and hips. Simply wrap the tape measure around the circumference of these areas. If you struggle to measure yourself, there are helpful videos on YouTube that can show you the step-by-step process!
What If I Order From A Brand That Isn’t On The Size Guide?
If you cannot find the size chart for a particular brand, don’t hesitate to get in touch with us for consultation. We are here to help and will send you measurements of items if you desire.
Can I Shop In-Person?
Yes, you can! Visit us at our physical store located at 202 Newport Drive, Port Moody, BC, Canada. We look forward to welcoming you and helping you find the perfect lingerie or swimwear. Our friendly staff is here to assist you with any questions.
What Shipping Company Do You Ship Through?
We regularly ship domestic, US and International orders via Canada Post and UPS. In some cases (especially when store transfers are involved), we reserve the right to change the delivery method to faster (DHL, FedEx, Purolator, USPS) without additional payment and agreement with the client.
I Input The Wrong Address — What Do I Do?
If you enter any incorrect information, please contact our customer service team at order@bralissimo.com or call +1 778 957 3515 as soon as possible. We will assess how we can assist you based on whether your order has already been shipped, allowing us to address each situation individually.
I see that the items I'd like to order are marked as Available to ship within 2-3 weeks. Will my credit card be charged when I place the order or when it ships?
For products marked as "Available to ship within…," the additional shipping time from the manufacturer’s warehouse is included in the timeframe. We confirm the availability of the item(s) before processing your payment. Once confirmed, we will charge the preauthorized payment, and your order will ship within the indicated period.