Politique d'expédition

Shipping Methods

We ship packages to all Canadian provinces and territories using Canada Post Expedited and UPS Standard. For most U.S. and international orders, we use Canada Post Tracked Packet International and UPS Standard. Please note that your order may arrive in multiple packages from different warehouse locations.

Shipping Rates

Shipping rates are determined by the volumetric weight of the parcel and the delivery destination. These rates will be displayed at the final stage of checkout. If you prefer a faster shipping service at your own expense, please contact us via email or phone.

Order Tracking

Once your order is shipped, you will receive emails with tracking information and updates on its status. If you have an online member profile at bralissimo.com, you can view detailed order and tracking information there.

Free Shipping

We offer free shipping for orders totalling over $199. However, if you return all or part of an order that initially qualified for free shipping, certain conditions will apply:

1. Deduction of Shipping Cost: If the value of the retained items falls below the free shipping threshold after the return, the original shipping cost will be deducted from your refund.

2. Refund Calculation: The refund amount will be the total paid for the returned items minus the shipping cost.

Example: If you initially received free shipping on a $200 order and return items worth $60, leaving a balance of $140 (below the free shipping threshold), the shipping cost (e.g., $20) will be deducted from your refund.

Order Processing Time

Processing times for each product option are listed on the product page under the price. Products marked as “Next Day Shipping or Pickup” are in immediate stock at our Port Moody store and can be shipped or picked up within 24 hours. For other products, the estimated processing time (available to ship within…) includes the shipping time from the manufacturer’s warehouse.

Please note that the processing time information for each selected item is also visible in your cart. We strive to ship orders quickly, but items may be temporarily out of stock, which could slightly extend the processing time. If your order contains items with different processing times, the shipping date will be determined by the item with the longest processing time.

If you need some products to arrive sooner, consider placing a separate order for them.

Our online inventory reflects both in-store and manufacturer’s stock. While we strive for accuracy, popular items may sell out before our inventory updates. If an item you ordered is no longer available, we will notify you and offer a refund or a replacement option. The remaining items will be dispatched as usual. If the cancellation or replacement causes your order to fall below the $199 free shipping threshold, your principal order will still qualify for free delivery.

We make every effort to dispatch online orders as quickly as possible. However, changing or cancelling an order after it’s been placed can be difficult. For quick support regarding size, color, or style, please contact us directly.

Sales Taxes

For Orders Delivered within Canada:

The GST/HST relevant to your province will be applied at checkout based on the shipping address provided.

For Orders Delivered Outside Canada (U.S. and International):

If your shipping address is outside Canada, Bralissimo will not charge fees, duties, or taxes at checkout. However, sales taxes may be imposed by U.S./international customs or the carrier. Bralissimo cannot anticipate these charges and is not responsible for them. Please note that all duties and taxes are the customer’s responsibility. For more information on customs policies, please contact your local customs office.